Our title borrows a famous quote from William Edwards Deming, an American engineer, statistician, professor and author often labeled “the original data scientist.” Deming also said, “Without data, you're just another person with an opinion.” Fortunately, the legal landscape is rapidly shifting, and digital transformation is allowing us to inform our business strategy opinions with facts. Firms of the future will enjoy a new digital reality with the help of practice management platforms and data analytics solutions. As new tools reduce complexity, data analytics has become a primary driver of business strategy. This is particularly in response to the continuing situation with COVID-19, which has changed every aspect of how and where law firms work and collaborate.

Purchasing a new practice management system is a major step in moving towards increased productivity, efficiency and collaboration. However, when it comes to purchasing a legal practice management system (LPM), it is not a one-and-done deal. Your law firm will come to see that there are many LPMs to choose from, with varying degrees of transparency among the brands. Whether you work in a small practice or a larger one, firms of all sizes can benefit from understanding the costs associated with choosing a legal practice management software.

According to a McKinsey Global Institute report, over 23 percent of a lawyer’s work can be handled by technology. In addition, half of all lawyers are already using some form of workflow automation. Legal practice management software is a valuable part of a law firm’s toolkit that will save time by automating tedious, low-value tasks, allowing attorneys to focus on substantive legal work instead.

Law firms are common targets of cyberattacks due to the sensitive information they obtain and store and their slow adoption of cybersecurity policies.

Most lawyers have multiple clients, and many will work in more than one firm throughout their careers. These circumstances dramatically increase the possibility of conflicts of interest between former and new clients.

All organizations – particularly those that outsource crucial business operations to third-party technology businesses and SaaS companies – must ensure that their data is handled properly, protecting customers from data theft, extortion, and malware attacks. Service Organization Control 2 (SOC 2) provides a framework to help stakeholders ensure that vendors protect the interests of the company they serve and the personal data of vulnerable clients.

With so much technology at our fingertips, individuals are inundated with information in the form of email, text messages, news alerts and social media notifications. As a business, it can be difficult to cut through all of the “digital noise” and connect with people; branded touchpoints are more important than ever.

With cybersecurity threats on the rise, it is imperative that firms proactively improve internal and external security protocols. Keeping confidential information and sensitive client data secure means extending such protocols to each software vendor.

Due to current events, remote work has now become routine. In this new environment, many law firms have not adequately considered how to attract and retain their clients. One issue that should be of concern to every practice is cybersecurity—law firms are second only to financial institutions in being targeted for attack.