Posts Tagged ‘ Email ’

Zola Suite Email feature

The Elusive Zero Inbox

The average person spends 28% of the workweek reading and responding to email. With so much of one’s day spent on this task, it should come as no surprise that numerous studies have shown that email can lead to anxiety. One of the major causes of this stress: it feels like it’s never done. At Zola Suite, we receive a lot of positive feedback when it comes to our Intelligent Email Management. The most common accolade we hear is “we billed so much more last month using the built-in timer.” The second, and perhaps the more difficult, feat we celebrate […]


woman typing on her computer at her kitchen table

Is your practice ready to embrace a work from home program?

A work-from-home policy presents many benefits and drawbacks for a modern law firm. With a virtual law office, your firm will save on monthly rent costs and is likely to experience less employee turnover. However, remotely participating in meetings with clients and employees can be challenging when employees must rely on technology alone for critical communication. Luckily, there are affordable technologies available that will alleviate some of these challenges. On Thursday, May 9th, 2019 at 2:00 PM EST, the Zola Suite team is sponsoring a webinar on “The Flexible Law Firm: Is your practice ready to embrace a work from […]


women clearing off her desk

Does Your Practice Management Software Spark Joy?

Inspired by the latest Netflix binge craze, “Tidying Up with Marie Kondo,” millions of Americans are decluttering. In the series, organizing expert Kondo travels to homes of stressed-out Americans to help them discard items that no longer spark joy and organize their living spaces in a meaningful way. Kondo contends that having little time or energy to organize can lead to anxiety and tension. As she explains in her best-selling book, The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing: “In essence, tidying ought to be the act of restoring balance among people, their possessions, and […]


links all around the globe

You’re Making Your Clients Nervous with Weblinks

In RPost’s prior posts, they discussed common misconceptions about proving email delivery. In the final piece of this three part series on common misconceptions about email delivery, they’ll examine a type of system that some professionals use and mistakenly believe proves fact of e-delivery, a link-retrieval system. Why are you emailing your clients weblinks to documents? They’re not supposed to click on unknown links. It’s making them nervous. Even if you’re using popular apps like dropbox to share files, you can’t be sure your client will trust the link. Nor should they. They might think it’s a phishing scheme. If […]


email received on iPad

PROVE IT!

In the first part of this series, our partner RPost explained common misconceptions about email security and delivery. In this segment, they will introduce and debunk several other common misconceptions about proving email delivery. How can you prove what really happened behind closed doors? Can we ever know what happened in a meeting behind closed doors, with no recording devices and no third party witnesses? Probably not. Is email a clearer way to communicate a complex message? Not always…. Have you ever been in a situation where an email vanishes? Has your recipient ever claimed not to have received your […]


data protection with key

Pentagon Emails Used in Spoofing Scam

In this three-part series from our partner, RPost, you will learn about the importance of secure e-delivery and ways to safeguard your critical client communications. While a lawyer’s ethical obligation to protect confidential information online has been a concern for some time, the ABA Standing Committee on Ethics and Professional Responsibility has recently issued ABA Formal Opinion 477R, which provides direction regarding when heightened security measures are warranted. According to Foreign Policy, The Pentagon was a recent victim of an email spoofing campaign. Pentagon colleagues, partners and vendors received fake emails that appeared to have been sent from Defense Security […]


woman on computer with notepad

Why Zola Suite is Even Better Suited for the Less Tech-Savvy Lawyer

The idea that legal technology could be better suited for the less tech-savvy lawyer sounds counterintuitive. The truth is that Zola Suite, next generation legal practice management software, provides lawyers who are less familiar with technology with a leg up. This is due in part to the fact that law practice management solutions streamline the use of many different legal tech tools such as accounting programs, document management systems, email, and interoffice communication systems. With legal practice management software, all of these different tech tools fall into one, more manageable program. Even less tech-savvy lawyers know that there is no […]


lock on tablet device

ABA Formal Opinion Makes Protecting Electronic Client Communications a Priority—And So Should You

As lawyers, we have an ethical duty to ensure privacy for client communications. Technology hasn’t changed this, but there have been recent questions as to what steps lawyers should be expected to take to protect electronic communications. To address these issues, the American Bar Association’s Standing Committee on Ethics and Professional Responsibility recently released Formal Opinion 477, an update to Formal Opinion 99-413, which discusses how changes in technology use coincide with Rule 1.6 concerning client confidences. While the opinion doesn’t set any bright line rules, it makes it clear that lawyers need to consider the privacy measures they are […]


The power of one icon with text

You’re Not ‘Fully Integrated’ If Your Application Requires External Integrations For Deep Functionality

Here at Zola, we can understand why so many legal practice management programs make grand claims of being fully integrated, all-in-one solutions. Software with capabilities to meet all your law practice management needs in one user-friendly interface is appealing. The fact of the matter is that these claims are often misleading. You end up stuck with practice management software that relies on third-party applications and integrations to meet many of your key needs. The bottom line is – you can’t be an all-in-one practice management solution if you are relying on third party applications for important functions such as email, […]


Communications tab in Zola Suite

Take Your Clients’ Pulse by Reviewing Communications

As a conscientious professional, you constantly strive to satisfy your clients.  After all, a happy client can lead the way to great referrals and more business. To achieve this, you must be responsive and attentive, while establishing a sense of trust that your client can rely on you to help solve their problems. Well-serviced clients receive timely responses to their emails and regularly scheduled phone calls to discuss the details of their case. One way to ensure that you and the rest of your team are satisfying your clients’ requests is to monitor and keep track of case-related conversations. Here’s […]


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