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Law Firm Operations
CRMs Aren’t Just for Big Law: Features That Can Help Every Firm Be More Efficient and Profitable
Although many people think that customer management relationship systems (CRMs) are relatively new in existence, the practice of keeping customer records has existed for centuries. Merchants, even those selling their wares in ancient times, understand that it’s much easier to sell your goods to a current or past customer than to try to cultivate new business. Modern CRMs are simply digital, highly sophisticated versions of customer records traditionally kept on paper. While most businesses of any size in any industry can benefit from the use of CRMs, some cannot run their organizations efficiently without them. In recent years, niche-specific CRMs have been designed specifically for certain types of businesses, including law firms.
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Law Firm Operations
Hybrid Work Environments
In today’s workplace, 65% of employees are looking for another job. To compete for the best employees, employers must remain current, providing a quality, forward-thinking work environment which includes hybrid work options. Prior to the pandemic, law firms allowed only exempt employees (lawyers and professionals) to work remotely, and then only occasionally. Today, most employee positions are viewed as suitable for a remote work structure. With this shift in the workplace, what are some of the issues regarding a hybrid work environment and how best should they be addressed?
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Matter Management
Trying Out New Practice Management Software? 6 Things You Should Do On Trial to Make Sure It Will Really Work for Your Firm
Selecting a new legal practice management application is no easy feat. With your firm’s productivity on the line, the stakes are high and the vetting process should be thorough. One critical step in the selection process is the trial where you, and other future users in the firm, can actually roll up your sleeves and get to know the platform. (If a cloud-based software provider doesn’t offer one, this should be a red flag; it often means the platform is difficult to configure and use.)
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Law Firm Operations
Learning New Technology and Software: Making Sure Your Team is Equipped for Success
It is imperative to stay up to date on the latest technology to keep your law firm running smoothly. However, acquiring current technology and software applications is only one piece of the success puzzle. Most end users use approximately 20% of a software application’s features. The more proficient your employees become at using existing and newly acquired software, the more productive and profitable your firm will become. Today’s employees are absorbing more technology than in the past, so fortunately, they have become more accepting of training as well.
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Law Firm Operations
How Law Firms Can Avoid Failure
In recent years, an alarming number of law firms of all sizes have failed. It is important to understand what happened with these firms and install certain procedures to avoid similar circumstances. These procedures should help any firm to thrive in the near-term and long-term future.
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Law Firm Operations
Best Practices in Onboarding Attorneys
When a law firm hires an attorney from another firm, certain challenges need to be addressed. It is prudent to address these issues prior to day one, before the lateral attorney becomes an entrenched member of the firm. It is equally important to recognize that each attorney is unique and may have unique needs, therefore each onboarding situation should be tailored to the attorney.
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Law Firm Operations
Increase Profitability in a Law Firm by Improving Operations
In most law practices, a qualified professional can predict the costs associated with operating a firm relatively accurately. Most expenses are easily forecasted including salaries, facilities and technology. However, revenue is a bit more difficult to predict. Maintaining and attracting clients is key to increasing revenue. Revenue is also associated with time entry, realization, and collections. Both revenue and expenses can be improved by optimizing operations.
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Law Firm Operations
Navigating Organizational Change & Growth Strategies with “STARS” Framework
Organizational change is the only way to be proactive, rather than reactive, in continuing to develop your firm from the ground up. Krystal Champlin, the CEO of RJH Consulting, discussed taking steps to grow your law firm in a Zola Suite-sponsored ALA Webcast on April 14th. The webcast explored the five stages law firms commonly…
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Law Firm Operations
What Lateral Attorneys Should Consider Before They Move
When considering a lateral move to another firm, it is important for an attorney to make the appropriate inquiries into each potential firm. A thorough investigation into any potential new firm is necessary, now, more than ever as the COVID-19 pandemic has changed the practice of law. Remote work is very common and will continue to exist. A prudent potential lateral will examine the new firm’s financial documents and meet with firm leaders to gauge the firm’s overall health. A lateral candidate does not want to join a firm that is not financially sound or has not adapted to the current environment. By doing so, attorneys risk losing their clients, who are more likely to seek new counsel with a more stable firm, if they feel their current attorney has not performed proper due diligence when moving the practice.
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