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Law Firm Operations
Can I Venmo You? How to Enhance Client Service as Payment Preferences Evolve
Law firm clients increasingly favor the modern convenience and enhanced security of digital payments over paper checks. As this trend continues to accelerate, the payment options law firms offer will significantly impact clients’ choice of firms to hire. Read on to learn how enabling electronic payments through ACH bank transfers and credit cards can help your firm meet clients’ evolving payment preferences as well as get paid faster and hold on to more profits.
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Matter Management
A Few of Our Favorite Things from 2021
Each year, the Zola Suite development team releases hundreds of updates and dozens of new features to help law firms be more efficient and profitable. While this year was full of updates and changes, Zola Suite users have spoken, and we’re pleased to share our top 10 releases of 2021.
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Law Firm Operations
Document Storage vs. Document Management Systems: Key Differences to Consider When Determining Which Your Organization Really Needs
There is often a great deal of confusion regarding document storage and document management systems. As a result, companies often wrestle with the following questions: Which solution is the simplest to manage, the most cost-effective, and the best overall?
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Law Firm Operations
Law Firm Budgets and Forecasts 101
No business owner wants to deal with a financial emergency due to lack of planning. In order to monitor how a firm is doing financially year to year, every law firm should maintain an internal budget/forecast. A budget/forecast report provides the owner a monthly snapshot of how the firm is doing at least yearly with monthly updates.
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Law Firm Operations
CRMs Aren’t Just for Big Law: Features That Can Help Every Firm Be More Efficient and Profitable
Although many people think that customer management relationship systems (CRMs) are relatively new in existence, the practice of keeping customer records has existed for centuries. Merchants, even those selling their wares in ancient times, understand that it’s much easier to sell your goods to a current or past customer than to try to cultivate new business.
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Law Firm Operations
Hybrid Work Environments
In today’s workplace, 65% of employees are looking for another job. To compete for the best employees, employers must remain current, providing a quality, forward-thinking work environment which includes hybrid work options. Prior to the pandemic, law firms allowed only exempt employees (lawyers and professionals) to work remotely, and then only occasionally.
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Law Firm Operations
Conflict Check Basics: What Every Legal Professional Should Know
Most lawyers have multiple clients, and many will work in more than one firm throughout their careers. These circumstances dramatically increase the possibility of conflicts of interest between former and new clients.
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Law Firm Operations
Conducting Exit Interviews
By definition, an exit interview is a conversation between an employer and an outgoing employee. The objective is to determine how the firm can improve on its processes and culture. These interviews usually consist of an honest and forthcoming conversation as an outgoing employee often feels less reluctant to give an honest evaluation because he or she is no longer employed by the company.
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Two IT professionals looking at computer screens with coding on them
Law Firm Operations
The Human Side of SOC 2: It’s About More Than Just Technology
All organizations – particularly those that outsource crucial business operations to third-party technology businesses and SaaS companies – must ensure that their data is handled properly, protecting customers from data theft, extortion, and malware attacks. Service Organization Control 2 (SOC 2) provides a framework to help stakeholders ensure that vendors protect the interests of the company they serve and the personal data of vulnerable clients.
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